Why CRM?

• Create a strong and long term relationship with your guest
• Communicate with dynamic, personalized and responsive content
• Make your guests “addicted” to your hotel
• Turn OTA bookings into direct bookings
• Continuously monitor and react to the behavior of your guests
• Cluster your guest data and reporting in one database

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When consumers plan their leisure travel, they quickly discover that there’s often more than one way to get from here to there. Recent research examines how leisure travelers in eight global travel markets (Australia, Brazil, China, France, Germany, Russia, the UK and the US) shop for and purchase their trips, with particular attention paid to online travel shopping and booking. read more

Introduction And breathe……… Wow, 2016 was quite a year and turned the world on its head; the UK voters opted for Brexit and the US electors chose Donald Trump as their next president. These monumental decisions will have far-reaching ramifications that will impact on us all, including Africa. read more

The best way to ensure your hotel meets its sales goals in 2017 is to leverage high-demand periods and mitigate risk over low-demand timeframes in your market. Now is the time to review those demand periods, identifying booking trends that suggest either higher or lower than normal demand. It’s always best to put your strategies in place early in order to maximize revenue throughout the year. read more

We are driven by hospitality digital change management, and we are stimulated by challenges.   In 2016 we noticed an increasing level of digital awareness in the hospitality and tourism industry globally. These are driving fresh business models and organisation structures across the industry.   Our region has not been spared, and at Hospitality Plus we have embraced this dynamic shift in digital solutions and now, with more services. As we gradually diversify our solutions and services across multiple touch points we are settling down with a larger client base across 61 countries with growing confidence. read more