Mobile Apps for Travel Industry
Digital technologies are rapidly emerging as disruptive forces in the travel industry. They are fundamentally changing the ways in which guests interact with destinations and hoteliers, while also opening up new business models at the heart of the industry.
Digital transformation is now spreading rapidly to enable hoteliers to reinvent themselves and having a mobile apps has become key in this transformation. Operators recognize that a judicious use of IT, and outsourced services, can lead them toward sustainable increases in sales and ROI never before possible.
With the smartphone and tablet saturation predicted to continually increase, it’s natural to think your hotel is missing out on a business opportunity without a customized Mobile Apps.
Some of the key functionalities of having an App:
Communicate with your clients
Clients can send and receive messages directly within the application. Answer to the questions of your clients and easily create a sense of proximity, which they will enjoy. To save time, simply send pre-registered messages or choose to reply on individual cases.
Inform your clients
Present the attractions close to your establishment, the restaurants you recommend, visualize all the information on an interactive map and geolocalise and offer everything to your customers. Even without a connection, they can still access easily.
Measure your guests satisfaction in real time
Thanks to the guest satisfaction surveys your clients will be able to communicate in real time about how their stay is proceeding. It is very efficient way to solve problems as they go and to avoid negative reviews on review sites… Fortunately, you also receive positive guest reviews through these channels, which is always nice!
Sell your services
Showcase your hotel services and give your guests the ability to order them through the app whether they are inside or outside the hotel
A true CRM tool
Visualize in real time which of your customers are using the app and how they use it. Send automated messages and maintain your customer records effortlessly, all through the same intuitive BackOffice interface
Reach 100% of your clients
Let all your clients benefit from your new service. They can install the application on their iOS / Android / Amazon devices, but also use it on a large number of devices without installing it (PC / Mac / Windows Phone, etc.)