Serenata Hospitality CRM

Serenata Hospitality CRM

Combining 20 years of hospitality experience with the energy of a start-up! Serenata Hospitality CRM turns big data into smart useable data. Serenata is one of the leading providers of e-marketing and CRM solutions for the hospitality industry. By integrating guest information from the property management system (PMS), central reservation system (CRS), websites and more, serenata NetHotel CRM develops a 360° view of the guest at each step before, during and after their stay the product ensures guests receive the most targeted, dynamic and relevant communication..

Serenata @ Mail: Professional e-marketing solutions for single and multiple properties.

With Serenata @mail, you can instantly email confirmations, pre-arrival emails and upgrade opportunities directly from your Property Management System. These aren’t simple text emails but rich, colorful HTML pages bearing the hotel’s message and branding. They are all personalized to the individual guest and filled with inviting photos of the best amenities of the property. Furthermore, Serenata @mail enables you to address your guests in their own language (including Arabic, Chinese and Japanese).

Serenata NetHotel: Central customer relationship management (CRM) solution for hotel chains

Serenata IntraWare provides a leading centralized solution for Customer Relationship Management (CRM) tailor-made to the hospitality industry. With Serenata NetHotel, hotel groups can intensify their enterprise-wide marketing, improve customer service to loyal guests and achieve significant revenue increases. The basis for this is a highly sophisticated profile management process which is established by synchronizing vital guest data across the property management and central reservation systems in use.

Serenata Hospitality CRM

With Serenata NetHotel you create your own individual CRM strategy based on intelligent guest management and by establishing guest recognition, CRM-based reporting and targeted campaigns. The scalable solution allows you to integrate a loyalty module, establish your own guest member and/or newsletter portal and to use analytic business intelligence to evaluate your enterprise-wide development and productivity.

Serenata NetHotel helps to build lasting relationships with your guests. Increase the number of loyal guests, maximize profitability, revenue and customer satisfaction.


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