BrandGain | Translating Reputation to Revenue

Brand Gain

 

BrandGain is a Guest Satisfaction and Guest Satisfaction and Online Reputation Management that helps hotels better respond to their reviews and analyse the comments and reviews to compute Guest Satisfaction scores and metrics across the performance areas that matter to potential customers.

 

  • Extract, scan, analyse and score reviews on approximately 90 social networks and consumer review websites.  These are then presented in the form of graphs to provide a complete understanding of customer perceptions.  Keywords are also analysed and the most recurring keywords are presented on the homepage.

 

  • Key customer satisfaction issues are highlighted enabling the hotelier to make meaningful decisions that can immediately can boost bookings and customer satisfaction levels.

 

Hoteliers can also analyze competitor guest satisfaction performance in multiple languages through an easy to understand dashboard.

From Brand Gain, the property can respond directly to consumer review and other social media sites, without requiring separate login to each review or social media Web site.

BrandGain Circle

BrandGain is highly customisable; alerts can be setup to be received based on the type of reviews posted and reports can also be scheduled to be sent on a regular basis.

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